TERMS AND CONDITIONS

Sample policy:

• Items Under R50.00 ex VAT: These items need to be purchased and may not be returned for credit
• Items over R50.00 ex VAT: These need to be paid for upfront and can be returned within 5 working days. A refund will be issued via EFT, if requested; otherwise a credit note will be created and credited to your account for future use, providing that samples are returned in original condition (including packaging). It may take up to a week to carefully check samples that are returned - once we are satisfied that samples are fit for resale we will issue the refund or credit note. Damage to any part of samples or packaging will result in samples not being accepted for return.
• Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the return before a credit note will be issued and a refund effected
• Embroidery Samples will carry a digitising cost and production cost and will have to be paid for regardless if the sample or job is approved or not.

Branding Terms and Conditions:

Branding Checklist:

• Unless the checklist is filled out completely and accurately we will not begin the branding process.
  Every job, repeat or not, requires a checklist to be completed.

Acceptable file formats:

• Embroidery : -Vector artwork is preferred (.CDR / .PDF / .JPG)
• All other Artwork : - (.CDR) (only)

Please forward electronic artwork directly to your account consultant.
Upon written approval of layouts please confirm with your account consultant that they have received your signoff.

Embroidery Digitizing and Artwork Fees:

• Embroidery Digitising and Artwork  will attract a design and Digitising fee of R185 ex VAT. / Per Logo
• Any Changes to the design will be charged at the above rate of R185.00 ex VAT/ Per Logo
• Branding cancelled after digitising have been generated will be charged at R185.00 ex VAT/Per logo.

General Branding Terms and conditions:

• Branding will only commence once 75% payment for stock and branding has been received and artwork has been approved.
• If cheques are deposited into our bank account branding will only commence once payment has cleared.
• Unfortunately faxes etc can and do sometimes go missing. Please confirm that proof of payment has been received by your account consultant.
• Amendments made to proofs will result in delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences. Changes to layouts can take up to 24 hours to generate.

General terms and Conditions:

Cancellations:

• Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
• Once Quote and Terms and conditions has been signed it constitutes a sale. And cannot be cancelled for any reason what so ever.

Stock delivery & Delivery Dates

• Delivery Dates are estimates only and cannot be guaranteed.
• Delivery will only take place once final payment (25%) have been received.
• Stock must be checked with account consultants upon delivery. Failure to perform such task in detail will be the responsibility of the client if any incorrect stock was delivered.
• Delivery dates are dependent on stock availability and is seasonal.
• No Work will start if any of the following has not been completed: final signoff and acceptance of the Terms & Conditions, Quote, Artwork approval, sample approval (if requested) and deposit payment as not been received
• Once all of the above is in place work will commence and a estimated delivery date can be established

Shortages & Damages

• Once stock has been collected / delivered we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 24 hours.

 Payment:

• NO orders will be process unless the 75% deposit has been received.
• Payment is strictly C.O.D, and payment must be done before delivery takes place.
• Payment is required for stock within 7 days after notification that goods are ready for delivery.
• Payments not done within 7 days or if payment is not received within such time, you are in breach of this terms and conditions and action will be taken.
• Action than needs to be taken against you for late payment that carries a cost will be for your account.
• We unfortunately do not accept cheques.
• We encourage EFT's and have facilities at our offices to make Internet payments. Stock will only be released once proof of payment has been received.
• For orders that require branding, we will only commence branding once stock and branding has been paid for with a 75% deposit.

PERSON RESPONSIBLE FOR PAYMENT OF ACCOUNT

COMPANY NAME:____________________________________________________________

NAME:______________________________________________________________________

TEL:________________________________________________________________________

FAX:________________________________________________________________________

CEL:________________________________________________________________________

EMAIL:______________________________________________________________________

PHYSICAL ADDRESS____________________________________________________________________

____________________________________________________________________________

POSTAL ADDRESS:___________________________________________________________

____________________________________________________________________________

VAT NO:_____________________________________________________________________

By Signing below I acknowledge that I have read and understood the Terms & Conditions of Sale, and that is was my responsibility to familiarise myself with such Terms and conditions before signing.

Signature:____________________________________________________________________

Full name (print please)________________________________________________________

Designation:__________________________________________________________________

Date:________________________________________________________________________